top of page
Frequently
Asked Questions
If an item is out-of-stock, what is the turnaround time?
What are my assembly & delivery options?
Do you have assembly instructions for your products?
Do you have video instructions for assembly & operation of your products?
Does my product carry a warranty?
What is your return policy?
We are committed to your satisfaction and want to help you have the best possible shopping experience at Carolina Futons. If you are not satisfied with your purchase, we will gladly accept your return or exchange if the product is undamaged, unused, or unopened. A 10% restocking fee will apply to all returns. The setup and/or delivery fee, however, cannot be reimbursed after you receive the product(s) in your home. We cannot refund custom orders for covers, pillows, bedding, etc., once the item has been completed by the fabric company and/or shipped and received in the store. Please contact us at carolinafutons@gmail.com if you have any questions concerning this policy.
How do I paint or stain my Unfinished Wood Frame?
Please see the manufacturer's recommendations provided with your frame.
Do you carry futon covers & pillows?
We have a limited supply of hand-picked covers in stock and over 700 fabric swatches from two suppliers to complement your style. We also can order custom bedding, curtains, and outdoor cushions & fabrics. You can visit their websites before your visit to the store to preview their extensive selection of products:
What is an impactful way to thank Carolina Futons for excellent customer service?
We value your thoughtful opinion and review of the products & services that were offered, and this really helps our small business to grow into the future. Thank you so much!
Who is that very cute dog featured on your About Us page?
Bobby McGee (bottom center) is the store greeter and mattress tester. He was adopted from Saving Grace in Wake Forest, NC, in 2017. He lives with his owners, Brenda & Howard Deal, and three fellow rescue dogs (left to right: Darling (also adopted from Saving Grace in 2017), Martin, (adopted from Granville County Animal Control Shelter in 2017), and Torro (adopted from a Texas shelter in 2010 by our son, Chris). Torro came to live with us permanently in 2018.
Sadly, we lost Darling to kidney disease and Torro to bone cancer in November 2025. We miss them so much and no dog can replace their unique personalities. Darling was our "fish and chips girl," since she loved fish and would come running when she heard a chip bag being opened. She only played with Bobby and ignored the other pups. Torro could be called "the best dog ever," since he was just such an all-around awesome boy. He would hop around like Tigger every time you came in the door
Martin was extremely depressed after Torro's passing. He loved curling up next to him and keeping his face clean. We decided to adopt Rudy Rhoudini (previously known as Minion, Warthog, and Toasted Marshmallow) from Blue Ridge Humane Society in January 2026. He has helped Martin heal in the short time he has been with us, and he has been a great addition to our family (Eve is unsure at this point, but she has had some discussions with him...)
bottom of page